Terms and Conditions
The following Terms and Conditions govern the offer and sale of products on our website («modernmuse.shop"). The products purchased on modernmuseshop.com are sold directly by MODERN MUSE company (the “Vendor”), with a registered office in Tel Aviv at ADDRESS Requests for information should be made to Customer Care. For further assistance, please go to our help section where you will find information on orders, shipping, refunds and returning products purchased on modernmuseshop.com.
1. Our Business Policy
The Vendor offers products for sale on modernmuseshop.com and its e-commerce business services are available exclusively to its end users, i.e. "customers". We reserve the right to only accept orders from those over 18.
“Customer" means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a "customer", please do not buy any products on modernmuseshop.com.
The Vendor reserves the right not to accept orders received from users who are not "customers".
These Terms and Conditions exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on modernmuseshop.com between the users of modernmuseshop.com and the Vendor.
The Terms and Conditions do not apply to the provision of services or the sale of products by third parties that are present on modernmuseshop.com via links, banners or other hypertext connections. Before placing orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the execution of e-commerce transactions between users of modernmuseshop.com and third parties.
2. Orders and our contract with you
To place an order for one or more products on modernmuseshop.com, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.
Before proceeding to purchase, we ask that you carefully read the Terms and Conditions and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.
Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price, the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor's information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service.
On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the Terms and Conditions and the Return Policy, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.
The order will be entered in our database for the time required to process your order and as stated by law. You may access your order within your account.
English and Hebrew are the languages used for finalizing the contract with the Vendor.
After your order has been placed, the Vendor will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point in time. The Vendor's acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt and contains all relevant information relating to your order.
If the Vendor is unable to accept your order for any reason (including any of the reasons described in section 2.9 or if a product is out of stock), the Vendor will inform you of this.
The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and unmistakeable error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; the Vendor reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these Terms and Conditions. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.
By placing an order, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions in your contract with the Vendor. Should you not agree with certain provisions of these Terms and Conditions, please do not complete your purchase on modernmuse.shop.
By placing an order, you agree and accept these Terms and Conditions as well as further conditions contained on modernmuseshop.com, including those accessed via links.
MODERN MUSE offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to modernmuse.shop. MODERN MUSE will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at modernmuse.shop. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
3. Guarantees and product price indication
The website modernmuseshop.com exclusively sells luxury and high end products. These products are purchased by the Vendor from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of the products are shown on each product page on modernmuseshop.com. The images and colors of the products offered for sale on modernmuseshop.com may not correspond exactly to the true garments due to the Internet browser or monitor used.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors.
Please check the final price before placing your order. In the event of a recognizable error in the indication - by the Vendor - of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price.
The Vendor cannot accept purchase requests from countries not listed on the splash page.
All products come with MODERN MUSE and designer tags (where applicable) attached.
The Vendor is under a legal duty to supply products to you as a customer that are in conformity with the contract between you and the Vendor. Nothing in these Terms and Conditions or the Return Policy will affect your legal rights. If you believe that the products we have supplied do not conform with the contract between you and the Vendor, please contact Customer Care. If you wish to exercise your legal rights to reject products, the Return Policy applies.
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
We accept Visa, MasterCard, and any other methods which may be clearly advertised on the modernmuse.shop from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to modernmuse.shop. Payment will be debited and cleared from your account upon dispatch of your order by MODERN MUSE. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MODERN MUSE, we will not be liable for any delay or non-delivery.
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on modernmuse.shop to the police or other authorities. The purchase price of the products and the costs for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.
5. Promotional codes
Promotional codes allow you to take advantage of a discount on your purchase on modernmuseshop.com.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
If for any reason you wish to return an item to which you applied the promotional code, you should follow the standard return procedure, as described in the Return Policy. Once your return has been accepted, the respective code can be used again if it hasn’t expired. The difference in price between the promotional code and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.
6. Clearance sales
Clearance sales are open to all registered customers.
Customers must be registered to participate in Clearance sales.
All items are sold on a first come, first served basis and must be purchased before the relevant clearance timer expires.
7. Shipping, delivery and insurance
For information about delivery, please visit our help section and read the details carefully. The information provided therein is an integral part of these Terms and Conditions.
8. Customer Care
If you have any questions, please contact our Customer Care team. For more information, please view our help section.
9. Return and Policy
Items should be returned unused, and with all MODERN MUSE and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Please view our Return Policy for more details.
11. Amendments and updates
The Terms and Conditions (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on modernmuseshop.com and will apply to any new orders you place following the date of publication.